Frequently Asked Questions

 

 

What’s the minimum requirement?

Displays needs at least macOS Mountain Lion (10.8). Fully optimized for Retina displays and working with macOS Sierra (10.12) with latest version 1.4 only available on our website.

Retina resolutions are not available!

Retina resolutions are not available with Displays 1.0 to 1.3 on macOS Sierra. You can update to version 1.4 which fixes this issue, but this update is only available on our website (see question on the right).

Location services unavailable

Please check that location services are enabled in macOS Preferences > Security & Privacy > Location services. Also check that Displays is selected.

Why rotation is not supported?

Apple does not provide any perfect way to rotate screen in macOS. Therefore, some screens may support rotation, others may not. Most MacBook don’t support screen rotation, thus this function will not work in Displays.

Does it support AirPlay?

AirPlay monitor is fully supported since version 1.2.1. However, it can be sometimes identified as “Unknown”.

How to switch macOS Dark Mode?

You need first to click on the button “Install Scripts” in Preferences (Displays 1.0 to 1.3).

I purchased Displays on the Mac App Store, how to get my free licence?

Displays was previously available on the Mac App Store, but for technical reason, the app could not live anymore on this store without breaking support for Retina resolutions. Instead, we’re now selling licence keys directly from our webstore.

All people having bought Displays on the Mac App Store are eligible to a free licence key.

Download our Migration Assistant to request your key.

I didn’t receive my licence key!

Licence keys are automatically sent to your email address after your purchase. If you didn’t receive it, check your spam folder or use our “Lost licence” form below.

Can I install on multiple Macs?

Licence keys are strictly personal. For example, you may use it for both your iMac and MacBook, but not for all your family/office computers.

Why desktop is not accessible when I use the feature ‘Hide desktop icons’?

This is a normal behavior as this function disables all desktop features.

LOST LICENCE KEY

 

IMPORTANT INFORMATION
(only for Mac App Store version)

By default, TrashMe version available on the Mac App Store is unable to delete files and applications requiring your account’s password (due to Apple restrictions). To bypass this limitation, you can download this little free add-on : TrashMeAddon.dmg

 

Is TrashMe compatible with macOS Sierra (10.12)?

TrashMe is working with latest release of macOS Sierra (formerly known as Mac OSX) and Retina display.

What’s the difference between versions?

Two versions of TrashMe are available: Mac App Store and webstore. The main difference is that the Mac Store version is a bit more limited as it requires installation of our free addon whereas the version available for direct purchase is fully functional even with apps requiring admin password to get uninstalled.

After installing Yosemite, some related files can’t be removed!

Please reinstall TrashMe addon (see red box above).

The Smart detection feature does not work

There may be an issue with your Launch items database. You can fix permission by running this Terminal command: chmod -RN /var/db/launchd.db
If the problem is still present, please enable the debug mode in Preferences. Try to move some applications to the Trash and then send us the file «TrashMeHelper.log» located in your ~/Library/Logs/ folder through our contact form.

How to detect trashed app when TrashMe isn’t running?

You can enable the Smart detection feature in Preferences. When you enable this feature, TrashMe doesn’t need to be opened: put an application in your Trash and TrashMe will open automatically to present you related files.

I didn’t receive my licence key!

Licence keys are automatically sent to your email address after your purchase. If you didn’t receive it, check your spam folder or use our “Lost licence” form below.

Can I install on multiple Macs?

Licence keys are strictly personal. For example, you may use it for both your iMac and MacBook, but not for all your family/office computers.

How to remove “Uninstall with TrashMe” entry in Finder contextual menu?

You can disable this menu item in macOS Preferences. Go to “Keyboard” preferences, then “Shortcuts”, and on the left pane, choose “Services”. Now look for “Uninstall with TrashMe” entry in the list, and uncheck it.

After upgrading macOS, I can’t uninstall any application!

As this is probably a permission error, you should first try to repair permissions: open the Disk Utility (found in Utilities folder), select your system partition and then click on “Repair Disk Permissions”. Restart macOS and try again to uninstall an application with TrashMe.

How to recover my forgotten password for Favorite Apps?

Follow these instructions:
– Open macOS “Keychain” app located in “Utilities”
– Select “Session” and “All items” category on the left
– In the right table, look for “TrashMe Favorites: xxxx”
– Double-click on this line
– Check the box “Show password”
– Enter your macOS admin password

LOST LICENCE KEY

 

Is TunesArt compatible with macOS Sierra (10.12)?

Current version is working properly under macOS Sierra (10.12) and has been entirely optimized for iTunes 11+ and Retina display.

TunesArt not working with iTunes 12.2+

In iTunes advanced preferences, please don’t uncheck “Share iTunes Library XML”, as it’s required for TunesArt working properly.

Console app is filled with a lot of messages.

There’s a bug in Yosemite affecting all apps using Apple’s ScriptingBridge technology. You can see message like “AppleEvents: Send port for process has no send right […]”. We hope Apple will fix this bug as soon as possible.

I can’t find the feature to automatically download lyrics

Before the arrival on the Mac App Store, TunesArt got a feature to automatically download missing lyrics from LyricWiki. Apple asked us to remove this feature, in order to protect copyrights owner and we’re not yet able to find an alternative. However, TunesArt is still able to check if lyrics are available on LyricWiki (if yes, with just one click, you can open LyricWiki website).

Tip: to download lyrics, press “ALT” key while clicking on the “Show” button.

Dark Mode not available

Please update to version 1.7 which is fully compatible with Dark Mode introduced in macOS Yosemite.

Shuffle and Repeat shortcuts don’t work!

There’s a bug in iTunes 11 and up where it’s impossible to change Shuffle and Repeat modes. This bug affects all apps trying to control iTunes. We hope Apple will fix this bug as soon as possible.

How to hide TunesArt icon from dock AND menubar?

First, make sure that « Menu bar » is selected for TunesArt icon in Preferences. Then, open the Terminal application of macOS (in Utilities folder), and copy/paste this string:
defaults write com.jibapps.TunesArt IconBehavior 3
Restart TunesArt.

To revert back:
defaults write com.jibapps.TunesArt IconBehavior 0
Restart TunesArt.

TunesArt is using a lot of RAM

The RAM usage depends on the size of your iTunes Library. So, if you’ve got more than 5000 tracks, and you don’t use the search feature, you should consider disabling this feature in Preferences window (‘Advanced’ tab). This will free up some megabytes.

 

When Licone will be available?

Beta stage is currently closed. Licone is currently being refreshed to be fully compatible with latest versions of macOS.

What’s the minimum requirement?

You need at least macOS 10.6 (Snow Leopard), either with a 32 bits or 64 bits system.

 

Does current version work with Mountain Lion (10.8)?

EyeRemote has not been tested under Mountain Lion. It’s not compatible with GateKeeper, thus you need to change your setting in “System Preferences > Security” to allow all application to run on your Mac, or right-click the app and choose “Open”.

Is EyeRemote working along with RemoteBuddy or Sofa Control ?

EyeRemote requires an exclusive access to your Apple Remote (as Sofa Control does), thus it will not work along with those softwares. However, you can choose to disable EyeRemote temporarily when a particular software is launched.

I can’t find a logos package for my country !

Creating logos package for channels is a lot of work. Thus, we can’t create a package for all countries at the same time. If you want to help, please contact us.