Frequently Asked Questions

Is there a Leopard (10.5) version available?

TrashMe is only available through the Mac App Store, thus you need at least version 10.6.6 of Mac OS X.
We don’t plan to release a 10.5 version.

After upgrading to OS X Lion, I can’t uninstall any app

As this is probably a permission error, you should first try to repair permissions: open the Disk Utility (found in Utilities folder), select your system partition and then click on “Repair Disk Permissions”. Restart Mac OS X and try again to uninstall an application with TrashMe.

Where can I find the “Search orphans” feature?

In previous version of TrashMe, there was a feature searching for orphaned files. This feature was not ready for version 2.0 and should be back in a future release.

When I try to update TrashMe, I get an error about TrashMeHelper

First, try to disable the Smart detection feature in TrashMe preferences. Then retry updating TrashMe and enable the Smart detection feature again.

The Smart detection feature does not work properly

First, there may be an issue with your Launch items database. You can fix permission on this database by running the following Terminal command:
chmod -RN /var/db/launchd.db
If the problem is still present, please enable the debug mode in Preferences. Try to move some applications to the Trash and then send us the file «TrashMeHelper.log» located in your ~/Library/Logs/ folder (jib @ jibapps.com). Your help would be very appreciated.

I’ve made a donation, should I buy TrashMe?

Donators may contact us with details about their donation (date, amount, email used). We’ll consider offering discount on a case by case basis.

Is TunesArt compatible with Lion and iTunes 10.4?

Version 1.5 available on the Mac App Store is Lion compatible. With previous versions of TunesArt, you may experience some issues.

I’ve made a donation, should I buy TunesArt?

Donators may contact us with details about their donation (date, amount, email used). We’ll consider offering discount on a case by case basis.

TunesArt 1.5 does not launch

Try to remove the folder /Users/your_username/Library/Application Support/TunesArt and restart TunesArt. This issue should be fixed soon.

How to hide TunesArt icon from dock AND menubar?

First, make sure that « Menu bar » is selected for TunesArt icon in Preferences.
Then, open the Terminal application of Mac OS X (in Utilities folder), and copy/paste this string :
defaults write com.jibapps.TunesArt IconBehavior 3
Restart TunesArt.

TunesArt is using a lot of RAM

The RAM usage depends on the size of your iTunes Library. So, if you’ve got more than 5000 tracks, and you don’t use the search feature, you should consider disabling this feature in Preferences window (‘Advanced’ tab). This will free up some megabytes.

Is EyeRemote working along with RemoteBuddy or Sofa Control ?

EyeRemote requires an exclusive access to your Apple Remote (as Sofa Control does), thus it will not work along with those softwares. However, you can choose to disable EyeRemote temporarily when a particular software is launched.

I can’t find a logos package for my country !

Creating logos package for channels is a lot of work. Thus, we can’t create a package for all countries at the same time. If you want to help, please contact us.