Frequently Asked Questions

 


 

IMPORTANT INFORMATION
By default, TrashMe 2.x is unable to delete files and applications requiring your account’s password (due to Apple restrictions). To bypass this limitation, you can download this little free add-on : TrashMeAddon.dmg
It will also add some nice features.

 

Is TrashMe compatible with OS X Mavericks (10.9)?

TrashMe 2.1.6 and later is working properly under OS X Mavericks (aka 10.9). TrashMe is also optimized for Retina display.

Is there a Leopard (10.5) version available?

TrashMe is only available through the Mac App Store. We don’t plan to release a 10.5 version.

The Smart detection feature does not work

There may be an issue with your Launch items database. You can fix permission by running this Terminal command: chmod -RN /var/db/launchd.db
If the problem is still present, please enable the debug mode in Preferences. Try to move some applications to the Trash and then send us the file «TrashMeHelper.log» located in your ~/Library/Logs/ folder through our contact form.

How to detect trashed app when TrashMe isn’t running?

You can enable the Smart detection feature in Preferences. When you enable this feature, TrashMe doesn’t need to be opened: put an application in your Trash and TrashMe will open automatically to present you related files.

How to remove “Uninstall with TrashMe” entry in Finder contextual menu?

You can disable this menu item in Mac OS X Preferences. Go to “Keyboard” preferences, then “Shortcuts”, and on the left pane, choose “Services”. Now look for “Uninstall with TrashMe” entry in the list, and uncheck it.

After upgrading OS X, I can’t uninstall any application!

As this is probably a permission error, you should first try to repair permissions: open the Disk Utility (found in Utilities folder), select your system partition and then click on “Repair Disk Permissions”. Restart Mac OS X and try again to uninstall an application with TrashMe.

How to recover my forgotten password for Favorite Apps?

Follow these instructions:
– Open OS X “Keychain” app located in “Utilities”
– Select “Session” and “All items” category on the left
– In the right table, look for “TrashMe Favorites: xxxx”
– Double-click on this line
– Check the box “Show password”
– Enter your OS X admin password


 

Is TunesArt compatible with OS X Mavericks (10.9)?

Current version is working properly under OS X Mavericks (aka 10.9) and has been entirely optimized for iTunes 11 and Retina display.

Growl notifications are not working!

This issue has been fixed with TunesArt 1.6.1. Please check for update on the Mac App Store.

Twitter is not working anymore!

This issue has been fixed with TunesArt 1.6. Please check for update on the Mac App Store.

I can’t find the feature to automatically download lyrics

Before the arrival on the Mac App Store, TunesArt got a feature to automatically download missing lyrics from LyricWiki. Apple asked us to remove this feature, in order to protect copyrights owner and we’re not yet able to find an alternative. However, TunesArt is still able to check if lyrics are available on LyricWiki (if yes, with just one click, you can open LyricWiki website).

Tip: to download lyrics, press “ALT” key while clicking on the “Show” button.

How to hide TunesArt icon from dock AND menubar?

First, make sure that « Menu bar » is selected for TunesArt icon in Preferences. Then, open the Terminal application of Mac OS X (in Utilities folder), and copy/paste this string :
defaults write com.jibapps.TunesArt IconBehavior 3
Restart TunesArt.

Shortcut for showing/hiding lyrics window does not work

This issue has been fixed with TunesArt 1.6.1. Please check for update on the Mac App Store.

TunesArt is using a lot of RAM

The RAM usage depends on the size of your iTunes Library. So, if you’ve got more than 5000 tracks, and you don’t use the search feature, you should consider disabling this feature in Preferences window (‘Advanced’ tab). This will free up some megabytes.

I’ve made a donation, should I buy TunesArt?

Donators may contact us with details about their donation (date, amount, email used). We’ll consider offering discount on a case by case basis.


 

When Licone will be available?

Licone is currently in Beta stage. Il will be avaible this summer, on the Mac App Store. You can still sign-up for the Beta Test here.

What’s the minimum requirement?

You need at least Mac OS X 10.6 (Snow Leopard), either with a 32 bits or 64 bits system.


 

Does current version work with Mountain Lion (10.8)?

EyeRemote has not been tested under Mountain Lion. It’s not compatible with GateKeeper, thus you need to change your setting in “System Preferences > Security” to allow all application to run on your Mac, or right-click the app and choose “Open”.

Is EyeRemote working along with RemoteBuddy or Sofa Control ?

EyeRemote requires an exclusive access to your Apple Remote (as Sofa Control does), thus it will not work along with those softwares. However, you can choose to disable EyeRemote temporarily when a particular software is launched.

I can’t find a logos package for my country !

Creating logos package for channels is a lot of work. Thus, we can’t create a package for all countries at the same time. If you want to help, please contact us.